Payment Policy

At Auvien & Co, we believe in offering a payment experience that is as refined and reliable as the products we deliver. This page outlines everything you need to know about how payments are handled on our site—from accepted methods to confirmation and security.

Payment Methods We Accept

To make checkout convenient for you, we accept the following major payment providers:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

All available payment options will be displayed at checkout.

Secure Transactions

Your security matters. Every payment made on Auvien & Co is encrypted via SSL (Secure Socket Layer) technology, protecting your sensitive data from unauthorised access. We process payments through certified gateways that meet industry standards. For added security, Auvien & Co does not store your card details on our servers.

When Your Card Is Charged

Payment is taken immediately after your order is submitted and successfully authorised. This ensures we can start processing and dispatching your order without delay.

Payment Confirmation

As soon as your transaction is complete, you will receive an email confirming both your order and payment. This email will include all relevant order details and serves as your digital receipt.

Payment Issues

If your payment is declined, please check that your card details, billing address, and available funds are correct. Should the issue persist, we recommend contacting your card provider or bank directly. If you need further assistance, our support team is here to help.

Currency

All prices and transactions are processed in British Pounds (GBP). If you're shopping from outside the UK, your bank may apply currency conversion or international transaction fees.

Customer Service

If you have any questions about our policies, please contact our customer service via support@auvienandco.com  We strive to respond to your enquiries within 24 hours.

Contact Information

Company Name: Auvien & Co
Email: support@auvienandco.com
Contact Form: Contact page
Company address: 65 London Wall, EC2M 5TU, London, United Kingdom

Customer Service Opening Hours

We are available during the following hours (GMT+0):
Monday to Friday: 9:00 - 18:00
Saturday and Sunday: 11:00 - 15:00

For more information, please visit our FAQ Page or Contact page.

You can track your order at any time via our Order Tracking Page.