Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Auvien & Co website and apply to all orders placed through our online store. By accessing our website or purchasing from us, you agree to be legally bound by these Terms. Please read them carefully before placing an order.

1. Company Information

Company Name: Auvien & Co
Email: support@auvienandco.com

Company address: 65 London Wall, London, EC2M 5TU, United Kingdom

2. Scope of Application

These Terms apply to all product offers made through the Auvien & Co website and to all agreements formed between Auvien & Co and its customers via the site.

3. Product Descriptions and Offers

All products listed on our site are subject to availability. We aim to ensure that all details, descriptions, and prices are accurate. However, errors may occur. In the event of a mistake, we reserve the right to correct it and to cancel or amend an order where necessary.

4. Order Confirmation and Contract Formation

Once you place an order and complete payment, you will receive an order confirmation by email. The contract becomes legally binding upon confirmation of the order. We reserve the right to decline or cancel an order in justified cases, such as product unavailability or pricing errors.

5. Right of Withdrawal (Cooling-Off Period)

If you are a consumer located within the United Kingdom or the EEA, you have the right to withdraw from your purchase within 30 days of receiving the item, without providing a reason.
To exercise this right, the item must be returned unused and in its original packaging. More information can be found in our Return Policy.

6. Returns and Refunds

Customers are responsible for return shipping unless the product is faulty or incorrectly delivered. Refunds will be issued to the original payment method within 7 days of receiving the returned item, provided it meets our return criteria.

7. Exceptions to Withdrawal Rights

At this time, no return restrictions apply.
Normally, certain items may be excluded from return due to hygiene or safety considerations. However, we are currently accepting returns for all products.
Should any exceptions arise in the future, they will be clearly stated on the relevant product pages.

8. Pricing and Taxes

All prices on our website are listed in GBP (British Pounds Sterling) and include VAT where applicable. We reserve the right to update prices in response to changes in tax laws, supplier costs, or other factors beyond our control.

9. Delivery Terms

We aim to process and dispatch all orders within the estimated timeframe shown at checkout. Orders will be delivered to the address provided by the customer. If delivery is expected to take longer than 30 days, we will contact you and offer the option to cancel the order for a full refund.

10. Payment Terms

Payments are handled securely through trusted third-party payment processors. Available payment methods are displayed at checkout. Orders are only processed after payment is successfully completed.

11. Product Compliance and Warranty

We ensure that the items delivered match their descriptions and are of satisfactory quality. If a product arrives damaged or fails to meet reasonable expectations, please contact us and refer to our Return Policy for next steps.

12. Limitation of Liability

Auvien & Co is not liable for indirect or incidental losses that arise from the use of our website or products, including lost profits or data. Our liability is limited to the value of the goods purchased, unless otherwise required by law.

13. Customer Support and Complaints

If you have questions, concerns, or wish to file a complaint, please contact us at support@auvienandco.com We aim to respond to all messages within 14 business days.

14. Privacy and Data Use

Your privacy is important to us. For detailed information about how we collect, use, store, and protect your data, please read our Privacy Policy. Use of our website and services implies acceptance of our privacy practices.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be resolved by the courts of the United Kingdom.

Customer Service

If you have any questions about our policies, please contact our customer service via support@auvienandco.com We strive to respond to your enquiries within 24 hours.

Contact Information