Terms and Conditions

By using our website and placing an order with Auvien & Co, you agree to be bound by the following Terms and Conditions. These terms govern your access to and use of our services and form a legally binding agreement between you and Auvien. We recommend reviewing them before making a purchase.

1. Company Details

Company Name: Auvien & Co
Email: support@auvienandco.com
Contact Form: Contact page
Company address: 65 London Wall, EC2M 5TU, London, United Kingdom

2. Applicability

These Terms apply to all transactions conducted via the Auvien & Co website. By confirming a purchase, the customer accepts these Terms in full.

3. Product Listings and Availability

We take care to ensure our product descriptions, images, and pricing are accurate and up to date. All items are offered subject to availability. In rare cases, we may need to cancel or modify an order if errors are discovered or stock is unavailable.

4. Contract Formation

A contract is formed once your order has been placed and confirmed by us via email. Auvien & Co reserves the right to reject or cancel any order for legitimate reasons, including pricing discrepancies, payment issues, or product unavailability.

5. Right to Cancel

Customers located within the UK or the European Economic Area have the right to cancel their purchase within 30 days of receiving the order. No specific reason is required.
To qualify for a full refund, the product must be returned unused, in original packaging, and in a resaleable condition. Please refer to our Return Policy for detailed guidance.

6. Returns and Refund Process

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Refunds will be issued to the original payment method within 14 days of receiving the return, provided the item meets our return standards.

7. Non-Returnable Items

Certain categories, such as personalised items or products where hygiene is a concern (e.g. earrings, intimate apparel), cannot be returned once opened. Exclusions are clearly listed on relevant product pages.

8. Pricing and Currency

All prices are displayed in GBP (British Pounds) and include applicable VAT unless stated otherwise. Prices may be adjusted without prior notice in the event of tax changes, supplier cost increases, or other external factors.

9. Shipping and Delivery

Delivery times are estimated and may vary depending on the shipping destination. Orders are shipped to the address provided at checkout. Should delivery be delayed beyond 30 days, you will be notified and offered the option to cancel the order with a full refund. For full details, see our Shipping Policy.

10. Payments

We offer secure payment options through reliable providers. Available payment methods are listed at checkout. Orders are processed only once full payment has been received and confirmed.

11. Product Quality and Warranty

We aim to deliver products that match their descriptions and meet reasonable expectations for quality and functionality. If you believe an item is faulty or not as described, please get in touch with our customer support team.

12. Limitation of Liability

Auvien & Co is not responsible for indirect losses such as missed opportunities, business interruption, or data loss. Our liability is strictly limited to the total amount paid for the item in question, except where UK law states otherwise.

13. Customer Service and Complaints

For questions, concerns, or complaints, please email support@auvienandco.com We’re committed to resolving issues in a timely and fair manner, typically within 10–14 business days.

14. Privacy

We respect your privacy and protect your personal information in line with the GDPR and UK data protection laws. Please review our Privacy Policy to understand how your data is collected, stored, and used.

15. Legal Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the UK courts.

Customer Service

If you have any questions about our policies, please contact our customer service via support@auvienandco.com We strive to respond to your enquiries within 24 hours.

Contact Information