Shipping Policy
At Auvien & Co, we believe in clear communication and dependable service. Below you’ll find all the details you need to know about our shipping process within the United Kingdom.
Processing and Delivery Time
We process orders quickly to ensure you receive your items without unnecessary delays.
- Order Processing Time: 0–2 business days
- Shipping Time (UK): 3–6 business days
- Total Delivery Time: 3–8 business days
Order Cutoff Time
Orders placed before 18:00 (GMT+0), Monday to Friday, are processed on the same day. Orders placed after this time will be processed on the next business day.
Shipping Fees
We offer free standard shipping on all orders within the United Kingdom. There are no hidden costs at checkout.
Shipping Carriers
We partner with reliable UK-based couriers, including Royal Mail, Evri, and DPD, to ensure your package arrives safely and on time.
Tracking Information
Once your order has been dispatched, you’ll receive an email with a tracking number. You can track the status of your shipment directly on the carrier’s website using the tracking code provided.
Shipping Locations
We currently ship to addresses within the United Kingdom only.
Changing Your Shipping Address
If you need to change your delivery address after placing an order, please contact our customer service team at support@auvienandco.com as soon as possible. While we’ll do our best to update your details, changes may not be possible once the order is processed.
Failed Deliveries and Returns
If a package cannot be delivered due to an incorrect address, refusal to accept delivery, or failure to collect the parcel from a designated pickup point, we may charge for return and reshipping costs.
Delivery Delays
Please be aware that during peak periods—such as holidays, promotions, or unforeseen courier delays—delivery times may be extended. We appreciate your patience during these times.
Customer Service
If you have any questions about our policies, please contact our customer service via support@auvienandco.com We strive to respond to your enquiries within 24 hours.
Contact Information
Company Name: Auvien & Co
Email: support@auvienandco.com
Company address: 65 London Wall, London, EC2M 5TU, United Kingdom
Customer Service Opening Hours
We are available during the following hours (GMT+0):
Monday to Friday: 9:00 - 18:00
Saturday and Sunday: 11:00 - 15:00